Refund policy

We offer free returns within 30 days of delivery for defective or damaged perfumes.

To make a return, email us at info@dubaiperfumehub.com with your order number and a photo of the item, and we'll tell you what to do next. Please keep the original packaging. Items sent back without contacting us first can't be accepted.

All our products are genuine. If you suspect a product is counterfeit, send it to us for inspection. If we can't resolve the issue, we'll replace it with an identical item at no cost.

Returns are not accepted if:

1. The original packaging is missing.
2. The product has been used.
3. The perfume quantity has been reduced.
4. The item was marked as non-returnable at the time of purchase.

Once we've received and inspected your return, we'll let you know whether it's approved. If it is, we'll refund your original payment method or send a replacement, depending on the issue. Refunds can take up to 10 business days to appear, depending on your bank.

This policy does not affect your statutory rights under UK law.

By placing an order, you agree to this policy.